The Data Privacy Law protects your privacy and ensures that the personal information that we hold about you is processed fairly and lawfully.

Personal information is data that can identify you, such as your name, address, and contractual details. It does not include data where the identity has been removed (anonymous data). We are obliged to observe the six Data Privacy Law principles when we collect use disclose transfer and store your personal information to ensure the data shall be :

We may collect, use, store and transfer the following different kinds of personal data about you: Identity Data, Contact Data, Financial Data, Transaction Data, Technical Data, Profile Data, Usage Data, Marketing and Communications Data.

We explain these categories of data in Section B (The information use collect about you) of our Full Privacy Notice

We use different methods to collect data about you, which are explained in Section C (How is your personal data collected) of the Full Privacy Notice.

We will only use your personal information when the law allows us to. Personal information which you provide to us or we collect from you or from a third party will be kept securely and will be used for purposes stated when the information is collected. For examples, we will use your personal information in the following circumstances:

• Where we need to perform the contract we are about to enter into or have entered into with you.


• Where we need to progress financial transactions.


• To allow statistical analysis of information so we can plan the provision of Service:-


- we will retain your transaction history and use details of the product(s) you have previously purchased to make suggestions to you for other product(s) that we believe would also be of interest to you.


- we will retain and evaluate information on your recent visits to our Website and how you move around different web pages (and how you use our Service) for analytic purposes to understand how you use our Website and/or Service so that we can make the Website (and Service) more intuitive.


- we will keep a record of content(s) that you have clicked on via the Service, watched, or subscribed and use that information to target advertising to you that is relevant to your interests, which we have identified based on such information.


• Where it is necessary for our legitimate interests (or those of a third party) and that your interests and fundamental rights do not override those interests. Please see the table below paragraph 1.4 of Section D (How we use your personal data) to learn more about what we mean by legitimate interests and when we process your data for our legitimate interests.


• Where we need to comply with a legal or regulatory obligation.

Please see paragraph 1.4 Section D of the Full Privacy Notice to learn more about the ‘purposes’ for which we may use your personal information when we process your data.

Generally, we do not rely on consent as a legal basis for processing your personal data other than in relation to sending third party direct marketing communications to you. Please see paragraph 2, Section D (How we use your personal data) of the Full Privacy Notice for further details.

Where we need to collect personal information by law, or under the terms of a contract or subscription we have with you and you decline to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In such event, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.

For a description of the purposes we plan to use your personal information, and which of the legal bases we rely on to do so, and what our lawful basis/legitimate interests are where appropriate are set out in the table below paragraph 1.4, Section D (how we use your personal data) of the Full Privacy Notice.

Our Website and Service may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our Website or Service, we encourage you to read the privacy policy of every website you visit.

We may transfer, store and process your personal data outside the EU/European Economic Area. More detail can be found in Section F of our Full Privacy Notice.

You can access correct delete modify or update your registration, personal information and marketing preferences by:

TVB member forum user

• Access and log into your TVB member forum user account via our Website.

TVB member ID service user

• Sign into your TVB member ID user account via the mobile app of TVB Group company(ies) which require or accept TVB member ID credential for account log-in authentication (TVB Companies with Single Log-in Function);


• When the TVB member ID functionality is made available on our Website, log into your TVB member ID user account at the TVB Website;


• Email our ‘Television Broadcasts Limited Data Protection Team’ at data.protection@tvb.com.

If you have subscribed for more than one of our services of TVB Companies with Single Log-in Function, you may need to update other ‘service or application’ specific item(s) of personal information each separately.

Under certain circumstances, you have rights under data privacy laws in relation to your personal data including the right to receive a copy of the personal data we hold about you and the right to make a complaint at any time to the relevant competent ‘supervisory authority’ in the EU for data protection issues under the General Data Protection Regulation (EU) 2016/679 (Data Privacy Law). We would, however, appreciate the chance to deal with your concerns by contacting us before you approach the supervisory authority so please contact us in the first instance.

You are entitled to:

• Find out what personal information we hold about you,


• Ask for out of date or inaccurate data to be updated, corrected, erased, or destroyed,


• Request that we do not use personal information to send you marketing information,


• Request that decisions about you are not made solely by an automated process,


• Request that we provide a copy of personal data you have provided to us and in a format which will allow you to transfer the data to another data controller,


• Request that we cease to process (or suspend processing) your data if you believe that the processing will cause you harm or distress

More detail can be found in Section I (Your legal rights) of our Full Privacy Notice.

If you wish to exercise your legal rights in respect of the personal information we hold about you, please contact us by email at data.protection@tvb.com or write to: for the attention of the Data Protection Team at Television Broadcasts Limited, 22/F, Hang Seng Tower, Telford Plaza, 33 Wai Yip Street, Kowloon Bay, Kowloon. For your protection, we may need to verify your identity before implementing your request.

Please contact us immediately should you have reason to believe that the security of any of your account with us might have been compromised.

For more information on how we process your personal data including data security, data retention and lawful processing bases, please access and see Sections G (Data Security) and H (Data Retention) of our Full Privacy Notice.